Frequently Asked Questions

Is this video from Santa free?

YES! Please feel free to share with family and friends by clicking the Facebook and Twitter links at the bottom of our site!

How will the video be sent to me?

You will receive an email from FreePersonalizedVideoGreetingFromSantaClaus.com with your downloadable link.

Will the video be mailed to me?

No, the video is a downloadable link that will be emailed to you.

Why didn’t I receive an email with my child’s greeting code?

Please be sure to add the @FreePersonalizedVideoGreetingFromSantaClaus.com domain to your safe senders list. If not added, we may be in your ‘spam’ or ‘junk’ folder or not received at all due to spam email block.

Will my child’s video be personalized?

Yes, your child will see their name(s) displayed at the top of the screen once you enter the greeting code!

What if I need a greeting code or lost my greeting code ?

No worries, simply enter your information by clicking on the "Forgot Your Greeting Code?" link on our website. From there, you will be able to retrieve your greeting codes.

Can I get more than 1 greeting codes if I have multiple children or grandchildren?

Yes! You can get as many as you need for each child or grandchild.

Can my child watch their video from Santa as many times as they would like?

Yes!